Terms & Policies

These terms apply specifically to Iron Vault, our desktop software product. They are separate from the custom engraving and 3D printing policies below, which apply to physical goods and services.

License: Purchasing Iron Vault grants you a personal, non-exclusive license to install and use the software on up to two (2) computers under a single license key. You may not resell, sublicense, or redistribute the software or your license key.

Availability: Iron Vault is offered for sale to customers located in the United States, and these terms are governed by the laws of the United States and the State of Mississippi. We do not represent that Iron Vault complies with the laws of any other country.

Trial & Refunds: Iron Vault includes a 14-day fully unlocked free trial with no credit card required, so you can evaluate the software on your own files before purchasing. Because of this trial period, all sales are final and no refunds are provided after purchase.

No Warranty: Iron Vault is provided "as is," without warranty of any kind, express or implied. We do not guarantee the software will be error-free or uninterrupted. You are responsible for maintaining your own backups of your files.

Your Files & Privacy: Iron Vault indexes your files locally. File contents never leave your computer or touch our servers. Deleted files go to the Recycle Bin, never permanently, unless you empty it yourself.

Updates: Your license includes free updates for the life of the product, delivered through the app's built-in update checker.

All custom orders require a 50% non-refundable deposit before work begins. This deposit covers design time, materials procurement, and initial production setup.

Upon approval of your design mockup, production will commence. The remaining balance is due upon completion before shipping or pickup.

Rush orders (2-3 day turnaround) incur an additional 25% fee due to priority scheduling requirements.

Cancellations: Orders may be cancelled within 24 hours of deposit payment for a full refund. After 24 hours, the deposit becomes non-refundable as design work and materials procurement will have begun.

Refunds: We stand behind the quality of our work. If you're not satisfied with the final product due to defects in craftsmanship or materials, we will remake the item or provide a full refund.

Design Changes: Minor design adjustments are included. Major design revisions after approval may incur additional design fees.

Custom engraved items cannot be returned for reasons of personal preference, as they are made specifically for you.

Every piece is inspected before delivery to ensure it meets our high standards. We use premium materials including hardwoods, genuine leather, and durable 3D printing filaments.

Natural materials may have slight variations in grain, color, and texture. These variations are not considered defects but rather enhance the unique, handcrafted character of your piece.

If you discover any defects within 30 days of receipt, contact us immediately. We'll work with you to make it right.

Shipping Times: Standard shipping takes 3-5 business days after production completion. Expedited shipping options available.

Local Pickup: Available free of charge. We'll notify you when your order is ready for pickup.

Packaging: All items are carefully packaged to prevent damage during transit. Large or delicate items may require additional packaging fees.

Damage in Transit: Please inspect your item immediately upon delivery. Report any shipping damage within 48 hours with photos for replacement or refund.

You retain all rights to your custom designs. We will not reproduce your custom design for other customers without explicit written permission.

You are responsible for ensuring you have the right to use any logos, images, or designs you provide. We cannot engrave copyrighted or trademarked material without proof of authorization.

We reserve the right to display photos of completed custom work in our portfolio and marketing materials unless you request otherwise.

Wood Items: Clean with a dry or slightly damp cloth. Do not submerge in water or use harsh chemicals. Apply food-safe mineral oil periodically to maintain luster.

Leather Items: Keep away from excessive moisture and direct sunlight. Use leather conditioner as needed to prevent drying and cracking.

3D Printed Items: Clean with mild soap and water. Avoid excessive heat which may cause warping. Not dishwasher safe unless specifically noted.

Items Sent for Engraving: While we take the greatest care with all items sent in to be engraved, some items may not be of the best quality or condition for laser engraving services. Factors such as material composition, surface finish, previous wear, and structural integrity can affect engraving results.

We will assess each item upon receipt and notify you if we identify any concerns that could impact the engraving quality or potentially damage the item during the engraving process. Our recommendations are based on years of experience and are provided in your best interest.

Customer Assumption of Risk: If we advise against engraving an item due to quality or condition concerns, but you choose to proceed with the service against our recommendation, you assume all risk and liability for any damage that may occur to the item during the engraving process.

By authorizing us to proceed with engraving against our professional advice, you acknowledge and agree that Iron Cypress Customs LLC bears no responsibility or liability for any damage, defects, or unsatisfactory results that occur to items we have specifically advised against engraving. No refunds or remakes will be provided for items damaged when engraved against our recommendation.

We encourage all customers to carefully consider our professional assessment before deciding to proceed with engraving services on questionable items.

For questions about your order, policy concerns, or to report issues, please contact us directly. We're committed to resolving any concerns quickly and fairly.